Refund policy

🔵 REFUND & RETURNS POLICY – BABY BLOOM HUB

🔁 RETURNS

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn or unused

  • Have all original tags attached

  • Be in its original packaging

  • Include proof of purchase (receipt or order confirmation)

📦 HOW TO START A RETURN

To initiate a return, please contact us at:

📧 hello@babybloomhub.co.za

Once your return is approved, we will provide:

  • Return instructions

  • Return authorization

  • Shipping guidance

⚠️ Important:
Items sent back without first requesting a return will not be accepted.

📍 RETURN ADDRESS

Returns must be sent to:

Baby Bloom Hub
33 Umlaas Street
Aerorand
Middelburg, Mpumalanga
1050
South Africa

🚚 RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • We recommend using a trackable courier service

❗ DAMAGES AND INCORRECT ITEMS

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at:
📧 hello@babybloomhub.co.za

We will resolve the issue as quickly as possible.

🚫 NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

If you are unsure, please contact us before purchasing.

🔄 EXCHANGES

We do not process direct exchanges.

To exchange an item:

  1. Return the original item

  2. Place a new order once your return is approved

💳 REFUNDS

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time: 5–10 business days (depending on your bank)

If more than 15 business days have passed after approval, please contact us at:
📧 hello@babybloomhub.co.za

🌍 INTERNATIONAL ORDERS

If your order is shipped outside South Africa, local laws may apply.

For customers in the European Union, you may have the right to cancel or return your order within 14 days, subject to local regulations.